Find below the answers to the most common questions about ordering on Kikefoot. If you can’t find what you’re looking for, contact us at [email protected].
Orders
How do I place an order?
Choose your product, select your size and any personalisation options, add it to your cart and follow the checkout steps. You will receive a confirmation email once your order has been placed.
Can I modify or cancel my order?
Yes, as long as your order has not entered production or been shipped. Contact us as soon as possible with your order number. Personalised items already in production can no longer be modified or cancelled.
I haven’t received a confirmation email.
Check your spam or promotions folder first. If you still can’t find it, contact us and we will resend it.
Customisation and Sizing
Can I add a name and number to my jersey?
Yes, most jerseys can be personalised with a name, a number and, on some models, patches. Options are shown on each product page.
How do I choose the right size?
Please refer to the size guide available on each product page. Our jerseys generally follow standard sizing; if you are between two sizes, we recommend choosing the larger one. Personalised items cannot be exchanged for a sizing issue, so take a moment to check before ordering.
What if I made a mistake in my personalisation?
Contact us immediately. If the order has not yet entered production, we will correct it free of charge.
Payment
Which payment methods do you accept?
We accept the payment methods displayed at checkout, including major credit and debit cards. All payments are processed securely; we never store your card details.
In which currency will I be charged?
Prices are displayed in the currency you select on the site. Your bank may apply a conversion fee if this differs from your account currency.
Is my payment secure?
Yes. Payments are handled by certified payment providers using encrypted connections. Kikefoot never has access to your full card details.
Shipping and Delivery
Where do you ship?
We ship worldwide. Shipping options and costs are shown at checkout based on your delivery address.
How long does delivery take?
Non-personalised items are usually dispatched within a few business days. Personalised items require additional production time before dispatch. Estimated delivery times are indicated at checkout and in your confirmation email; they are estimates and may vary depending on the destination and the carrier.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can also follow your parcel from the “Track Your Order” page.
Will I have to pay customs duties?
Depending on your country, customs duties or import taxes may apply upon delivery. These are set by local authorities and are the responsibility of the customer.
Returns and Refunds
Can I return an item?
Non-personalised items can be returned within 14 days of delivery in their original condition. Personalised items cannot be returned except in the case of a defect or an error on our part. See our Returns & Exchanges policy for full details.
I received a damaged or wrong item. What should I do?
Contact us within 48 hours of delivery with your order number and photos. We will send a replacement or issue a full refund, and we will cover the return costs.
How long does a refund take?
Refunds are issued to your original payment method within 14 days of receiving the returned item. Your bank may need a few additional days to display it.
Account and Support
Do I need an account to order?
No, you can check out as a guest. Creating an account lets you track your orders and save your details for next time.
How can I contact you?
By email at [email protected] or through the contact form. We answer within 24–48 business hours.