Returns & Exchanges

Last Updated: September 2026

At Kikefoot, operated by Urbane Sport FZE, we want you to be happy with every order. Because most of our products are made to order and personalised, our return policy is simpler than a standard store’s, but we will always take care of any genuine problem with your order.

1. Customised Items

Items that have been personalised (name, number, patches or any other customisation) are produced specifically for you and cannot be returned or exchanged for reasons such as a change of mind, a wrong size selected or an error in the details you provided. Please double-check your size and personalisation details before confirming your order.

2. Non-Customised Items

Non-personalised items may be returned for an exchange or refund within 14 days of delivery, provided they are unworn, unwashed, in their original condition and packaging with all tags attached.

3. Defective, Damaged or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the issue. Once confirmed, we will offer, at your choice, a replacement or a full refund, and we will cover the return shipping costs.

4. How to Request a Return or Exchange

Email [email protected] with your order number, the reason for the return and photos where relevant. Our team will reply within 24–48 business hours with instructions. Please do not send anything back before receiving our confirmation, as unauthorised returns may not be accepted. We recommend using a tracked shipping service for all returns.

5. Refunds

Approved refunds are issued to the original payment method within 14 days of receiving and inspecting the returned item. Refunds cover the price of the product; original shipping costs, customs duties and local taxes are non-refundable unless the return is due to our error. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

6. Exchanges

Exchanges are subject to stock availability. If the requested item is no longer available, we will offer a refund or a credit toward another product.

7. Order Cancellation

Orders can be cancelled free of charge as long as they have not entered production or been shipped. Contact us as soon as possible if you wish to cancel; once a personalised item is in production, the order can no longer be cancelled.

8. Contact

For any question about a return, exchange or refund, write to us at [email protected]. We are here to help before and after your purchase.