Return & Exchanges Policy

Last Updated: July 2025

At Kikefoot.com, operated by Only Sport Premium – FZCO, we strive to provide high-quality, customizable sports jerseys that meet your exact specifications. Due to the personalized nature of our products, we maintain a strict no-return policy to ensure efficiency and fairness. Returns or exchanges are only possible in exceptional cases, such as manufacturing defects, errors on our part, or misunderstandings that result in non-conformity.

This policy is designed to protect both you and us, in line with our commitment to authentic, made-to-order items.This policy complies with UAE consumer protection laws, including Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree Law No. 14 of 2023 on E-Commerce. We reserve the right to update this policy; changes will be posted here and apply to future purchases.

1. General Policy

• No Returns for Change of Mind: We do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect sizing chosen by you, or dissatisfaction with customization details you provided. All sales are final once your order is confirmed and personalized.
• Exceptions for Errors or Defects: Returns or exchanges are only permitted if there is a proven manufacturing defect, an error in fulfillment (e.g., wrong product shipped), or a clear misunderstanding (e.g., discrepancy between your order specs and what was delivered due to our mistake).
• Personalized Products: As our jerseys are customized (e.g., with specific text, sizes, colors, or designs), they are exempt from standard return rights under UAE law for bespoke goods. You are responsible for the accuracy of all customization details provided during ordering—no changes can be made post-confirmation.

This aligns with our mentality: We prioritize quality and precision, but we’re here to fix genuine issues promptly.

2. Eligibility for Returns or Exchanges

To qualify, your claim must meet these criteria:

• Time Limit: You must notify us within 48 hours of receiving your order. Claims after this period will not be considered, as per our General Terms and Conditions of Sale.
• Condition of Item: The product must be unused, in its original packaging, with all tags attached, and accompanied by proof of purchase (e.g., order confirmation email or invoice).
• Qualifying Issues:
  • Manufacturing defects (e.g., faulty stitching, printing errors not due to your specs).
  • Fulfillment errors (e.g., incorrect item, size, or color shipped by us).
  • Misunderstandings (e.g., if our description led to a reasonable expectation mismatch, proven by evidence).
• Non-Qualifying Issues:
  • Customization errors caused by inaccurate information you provided (e.g., wrong spelling or size selected).
  • Damage due to misuse, wear and tear, or shipping issues after delivery (see our Shipping Policy for carrier responsibilities).
  • Items affected by customs delays, duties, or local taxes (these are your responsibility).

If your claim qualifies, we may offer a replacement, repair, or refund at our discretion, based on stock availability and the nature of the issue.

3. How to Request a Return or Exchange

Follow these steps for a smooth process:

1. Contact Us Immediately: Email [email protected] or message us on WhatsApp with your order number, a detailed description of the issue, and clear photos/videos showing the defect or error.
2. Provide Evidence: Include your proof of purchase and any relevant details (e.g., screenshots of your order specs).
3. Await Instructions: Our team will review your claim within 24–48 business hours and provide return shipping instructions if approved. Do not ship anything back without our authorization—we are not responsible for unauthorized returns.
4. Return Shipping: If approved, you may need to cover return shipping costs unless the error is solely ours (in which case, we’ll reimburse reasonable costs). Use a trackable method to avoid loss.
5. Processing Time: Once we receive and inspect the item (typically 5–10 business days), we’ll process your replacement, repair, or refund. Refunds are issued to your original payment method within 14 days, in compliance with UAE law.

We aim to resolve valid claims quickly and fairly. If we determine the issue doesn’t qualify, we’ll explain why and offer alternatives where possible (e.g., sizing advice for future orders).

4. Refunds

• Refunds are only issued for approved returns and cover the product price (excluding original shipping fees, customs duties, or taxes).
• Processing may take up to 14 days after we receive the item, depending on your payment provider.
• No refunds for non-qualifying returns; unauthorized returns may be refused or returned to you at your expense.

5. Warranties

As outlined in our Terms and Conditions, products benefit from statutory guarantees against hidden defects and non-conformity under UAE law. If a defect appears after the 48-hour window but within the legal warranty period (typically 2 years for manufacturing issues), contact us for assessment.

6. Additional Information

• Shipping and Delivery: For details on worldwide delivery, responsibilities for loss/damage, and customs, refer to our Shipping Policy.
• Sizing Advice: Our products are actual size. If you’re unsure, check our Size Guide before ordering to avoid issues—customized items based on your selection are non-returnable.
• Assistance: Need help? Contact us via WhatsApp or email at [email protected]. We’re here to assist with any questions before or after purchase.